FAQs
Welcome to our FAQ page! Here you’ll find answers to some of the most common questions we receive. If you don’t find what you’re looking for, feel free to contact us.
FAQs
What are the shipping times?
• United Kingdom: 2–3 working days
• Europe: 5–6 working days
• Rest of the World: 7–9 working days
All orders are shipped within 24 hours from our UK warehouse. Please note that delivery times may be slightly extended during Bank Holidays and other national holidays.
What countries do you ship to?
We ship to a wide range of international destinations, including the UK, Europe, Norway, the USA, Canada, Australia, and New Zealand.
Do you accept returns?
Yes, we gladly accept returns! Return postage is at the customer’s expense. Just reach out to us if you’d like to initiate a return, and we’ll be happy to assist.
What payment methods do you accept?
We accept a variety of payment methods for your convenience, including Visa Debit, Mastercard, American Express, PayPal, Apple Pay, and Google Pay.
Where are you located?
We’re proudly based in Milton Keynes, UK.
My order hasn’t arrived, what should I do?
If your order hasn't arrived within the specified timeframe, please get in contact or email us at: contact@watchxchange.co.uk
Do you accept custom orders?
Absolutely! We welcome custom orders. Simply visit our Custom Orders page to get started, and we’ll work with you to create exactly what you have in mind.
If you don't see your question listed here, don't hesitate to contact our team. We're happy to assist you and ensure you get the support you need!