Returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

View our refund policy.

Step 1: Initiate a Return
Check that your item is eligible for return (unused, in original condition, and within the 14-days return window). To start a return, please email us at contact@watchxchange.co.uk

Step 2: Repackage the Item
Pack the item securely in its original packaging.
Include all accessories, manuals and tags.
Leave a note inside with your order number.

Step 3: Ship the Item
Send the package using a trackable and insured shipping method.
Ship it to the return address provided.
Keep your shipping receipt for reference.

Step 4: Wait for Processing
Once we receive your return, please allow 1-2 business days for us to inspect and process it.

Step 5: Receive Your Refund
Your refund will be issued to the original payment method.
You’ll get a confirmation email once it’s processed.
Refunds typically appear within 3–7 business days, depending on your bank.

    FAQs

    What are the shipping times?

    • United Kingdom: 2–3 working days

    • Europe: 5–6 working days

    • Rest of the World: 7–9 working days

    All orders are shipped within 24 hours from our UK warehouse. Please note that delivery times may be slightly extended during Bank Holidays and other national holidays.

    What countries do you ship to?

    We ship to a wide range of international destinations, including the UK, Europe, Norway, the USA, Canada, Australia, and New Zealand.

    Do you accept returns?

    Yes, we gladly accept returns! Return postage is at the customer’s expense. Just reach out to us if you’d like to initiate a return, and we’ll be happy to assist.

    What payment methods do you accept?

    We accept a variety of payment methods for your convenience, including Visa Debit, Mastercard, American Express, PayPal, Apple Pay, and Google Pay.

    Where are you located?

    We’re proudly based in Milton Keynes, UK.

    My order hasn’t arrived, what should I do?

    If your order hasn't arrived within the specified timeframe, please get in contact or email us at: contact@watchxchange.co.uk

    Do you accept custom orders?

    Absolutely! We welcome custom orders. Simply visit our Custom Orders page to get started, and we’ll work with you to create exactly what you have in mind.

    If you don't see your question listed here, don't hesitate to contact our team. We're happy to assist you and ensure you get the support you need!

    Contact Us